Terms and Conditions
The St. Johns Lodge #115 F&AM Guarantee
At St. Johns Lodge #115 F&AM we are committed to
exceptional service and products. If, for any reason, you are not completely
satisfied with your gift or its delivery, please do not hesitate to contact us.
Our network of florists uses only the freshest flowers available for their
hand-made bouquets to ensure that you can send flowers with confidence. And
since every arrangement is personally delivered, we offer same-day delivery on
most orders.
How to Place an Order
We've designed the
St. Johns Lodge #115 F&AM website to make it quick and simple for you to place your order. After
you've found the flowers or plant you want to send, click on the item name or
image and follow the instructions below:
1. Shop from a Variety
of Categories (Occasion, Product Category or Price) or search by a specific
keyword or item number.
2. Select Your Product and Choose
Your Preferences. On the product information page, select how you would like to
customize your gift. For example, in some instances, you will be asked whether
you want to send your gift as shown or in a deluxe or premium arrangement or you
may have the option to include something extra with your gift like a mylar
balloon, stuffed animal or box of chocolates.
3. Proceed to
checkout. When you are ready to check out, click on the Shopping Cart link at
the top of the page, and then select Checkout. You are now on the Log In page,
and you will be asked to enter your e-mail address. If you are a returning
shopper, enter your St. Johns Lodge #115 F&AM password. If you are a new shopper, just click on
the Continue button. You will have an opportunity to create a password later in
the checkout process. Learn about the benefits you'll enjoy when you register
with us.
4. Provide recipient delivery information. After
you log in, you will be asked for the recipient's delivery information. This
information will allow us to ensure that your bouquet is created by an
experienced florist in the recipient's neighborhood. At this time, you can also
create a personal message for your card.
5. Provide your
billing information. You will be asked for your credit card information.
St. Johns Lodge #115 F&AM uses Floralbilling.com to transmit all credit card information using the best software
available for secure commerce transactions. Please review our Security and
Privacy policy for more information.
6. Review your order.
Review the details of your order, and click the Submit Order button. Your order
will be received by Floralbilling Central Processing and a neighborhood florist will begin creating
your arrangement.
7. Save your confirmation. St. Johns Lodge #115 F&AM is notified by Floralbilling Central Processing and will
send a confirmation e-mail to the e-mail address you indicated at Log In. Please
save this e-mail for future reference. Order Changes and Cancellations St. Johns Lodge #115 F&AM
is unable to cancel or change orders already delivered or presently in route. If
you find it necessary to cancel or change any other orders, call customer
service.
Problems With an Order
At St. Johns Lodge #115 F&AM, we make
every effort to ensure that you receive excellent service. If, at any time, you
experience problems with an order, please contact our central processing partner at
customerservice@floralbilling.com.
Sales Tax
Orders delivered
to California and Pennsylvania are subject to sales tax. Orders placed from
California and Pennsylvania are also subject to sales tax. You will have an
opportunity to review this amount before submitting your order.
Service Charge
All prices reflect any and all charges
including Service Fees.
Delivery Policy
Every St. Johns Lodge #115 F&AM
gift bouquet is personally hand-delivered by an industry professional, and we
make every effort to deliver your order as quickly as possible. Most of our
products can be delivered the same day. To assure same-day delivery, orders must
be received before Noon, Monday - Friday, or before 10:00 AM on Saturdays
in the recipient's time zone. Orders received after that time may be delivered
the following day. Regretfully, we are unable to guarantee time of delivery to
rural route addresses, hotels, hospitals, military bases or cemeteries. To
request a specific delivery time, please type it into the Special Instructions
field during checkout. We will do our best to accommodate your preferences.
Before major holidays, we recommend that you place your orders at least five
days in advance.
While we will make every effort to
honor a requested delivery time, we do not guarantee specific delivery
times. Orders destined for a business address will generally be delivered
before 5:00 p.m. Deliveries before 10:00 a.m. and after 6:00 p.m. are generally
not possible.
Please note that the recipient may
be contacted prior to delivery in some cases to verify that someone will be
available to receive the arrangement. Requests for surprise delivery (i.e. not
contacting the recipient before delivery) may be accommodated at the discretion
of the delivering shop. In such cases the sender is liable for any delivery
charges if the arrangement is not delivered on the first
attempt.
Hand delivery by a florist may not
be available to every location in a given zip code. In such a cases we
will notify the customer via email and/or telephone and cancel the order for a
full refund. Cancellation of an order on the day of
delivery may incur a delivery charge fee if the arrangement has already been
delivered or is out for delivery, depending on the policy of the delivering
florist. In such cases the customer will be issued a full refund minus any
applicable delivery charges.
Sunday
Delivery
Sunday delivery is not available unless by
special arrangement; please contact us for further details. Otherwise orders
received after noon in the recipient's time zone on a Saturday will be
delivered the following Monday.
Holiday
Delivery
During holidays such as Valentine's Day, Mother's
Day, Secretary's Day, Easter, Thanksgiving and Christmas, the high volume of
orders may make it difficult to guarantee same day delivery. During such
periods we will post information on our site regarding any temporary changes
in our delivery policy.
While we will make every effort to
honor a requested delivery time, the large increase in order volume during
holiday periods makes this especially difficult. Therefore we are
generally unable to honor delivery time requests during
holidays.
In some instances the high volume
of holiday orders may make it necessary to suspend deliveries. If that is the
case, orders received after the cut-off cannot be guaranteed for holiday
delivery. We always strive to have the latest cut-offs possible in order to
provide the best service to our customers. We highly recommend that our
customers place their orders in advance and choose a delivery date five days
before the holiday.
Delivery to
Hospitals
The florists in our network are experienced at making
deliveries to hospitals. When placing your order, please be sure to include the
hospital name and telephone number, the name of the recipient and room number or
ward of the recipient. St. Johns Lodge #115 F&AM will send your gift bouquet in accordance with
facility procedures, as most hospitals do not allow florists to personally
deliver to individual rooms. Please note that many ICU patients are not
permitted to receive flowers. Please check with the hospital before placing your
order. If patient cannot have flowers and we deliver them you are still
responsible for the purchase.
Recipient Not Home
If you
have specific instructions for the delivery of your gift bouquet, please note
them in the Special Delivery Instructions field during checkout. In all other
cases, if the recipient is not at home when the neighborhood florist attempts a
delivery, they will either:
Call the recipient to schedule an
appropriate delivery time.
Leave a note on the recipient's door asking
them to contact the florist to schedule a delivery time.
Leave the
arrangement in a covered, secure area of the home (porch, garage, or other
entrance).
Leave the gift bouquet with a neighbor and place a message on
the recipient's door with this information.
Payment
Options
St. Johns Lodge #115 F&AM uses the industry's leading security
technology from Floralbilling.com to ensure that your order will be safe and secure. Please read our
Satisfaction Guarantee and Security and Privacy policies for more information.
For your convenience, St. Johns Lodge #115 F&AM accepts Visa, MasterCard, Discover/NOVUS, JCB
and American Express. St. Johns Lodge #115 F&AM also accepts Paypal. Orders delivered to
California and Pennsylvania are subject to sales tax. Orders placed from
Pennsylvania and California are also subject to sales tax. You will have an
opportunity to review this amount before submitting your order.
Substitution Policy
Occasionally, floral substitutions
are necessary due to temporary shortages, regional availability issues and
delivery time requirements. If this is the case with the gift you've selected,
our experienced florists will ensure that the style, theme and color scheme of
your arrangement is preserved and will substitute only fresh flowers of. equal
or higher value.
Delivering beautiful, fresh flower
arrangements on time is our highest priority. In some cases flowers may be
out of season or unavailable in a florist's area. A florist may not have
every variety or color of flower on a day to day basis. In order to deliver
flowers on time and in fresh condition, substitutions may be made. If one of our
select florists doesn't have a certain flower or container, they will substitute
it with the most similar available flower or container of equal or greater
value.
In a multiple-flower arrangement,
every effort will be made to maintain the overall look and feel with special
attention paid to style and color mix. In an arrangement of a single variety of
flower, substitutions will be made based on color rather than flower type.
For example a substitution for twelve pink carnations could be twelve red
carnations, but not twelve pink asters.
For blooming plants,
substitutions will be made based on the most similar available blooming
plant.
Photo Disclaimer The product photos shown on this website are
a guideline and are only examples for representational purposes only. The actual
products that are delivered may not be exactly as pictured due to regional
differences, inventory availability, and designer preferences. These items are
professionally arranged and handmade to order. Since our local florists only use
the highest quality products available color and/or style may vary. There may
also be a variation in the actual container. The images are provided by
Teleflora.
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